Refund and Return Policy

Exchange & Refund Protocol

At Cadenza, we strive to ensure that every order meets your expectations. If your piece doesn't align with your perspective, here are the strict rules of engagement.

Exchange Eligibility

We grant a one-time exchange per order, strictly subject to the archive's stock availability, under the following conditions:

  • Size-related exchange request.
  • Product received in a damaged condition.
  • Manufacturing defect.
  • Wrong product received.
  • Any other genuine product-related issue officially verified by our team.

The Process & Quality Check (QC)

  • Timeline: Exchange requests must be initiated within 7 days of the delivery date.
  • Condition: The garment must remain untouched by the streets—unused, unwashed, unworn, and in its exact original condition, with all tags, labels, and packaging intact. Items showing any visible signs of wear, washing, ironing, or fragrance application will be automatically disqualified.
  • Inspection: Once the returned piece passes our physical quality inspection at the warehouse, the exchange will be authorized.
  • Logistics: Reverse pickup is subject to service availability in your grid. If reverse pickup is unavailable, you will be required to self-ship the product securely to our return facility. Cadenza is not liable for items lost or damaged during customer-initiated return transit.

If the Requested Size is Unavailable

Because our inventory is highly limited, sizes disappear fast. If your requested size is wiped out, you may choose to:

  1. Select another piece of equal value from our current collection.
  2. Opt for a full refund back to your original payment method if you do not wish to swap designs.

Refund Protocol

Refunds are strictly provided in the following situations:

  • The requested exchange size is unavailable and you decline the alternative product offered.
  • We are unable to fulfill a valid exchange request due to absolute stock unavailability.
  • Any other refund approved by the Cadenza team after manually reviewing the request.

Refunds will only be initiated after the returned product successfully passes our quality inspection. Once approved, the funds will be routed to the original payment method via Razorpay within 5–7 business days. Note: The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Eligible Cases

Returns, exchanges, or refunds will not be accepted in the following scenarios:

  • Change of mind or personal preference.
  • Incorrect product selected by the customer at checkout (excluding the eligible size exchange mentioned above).
  • Garments that have been used, washed, worn, altered, stained, or damaged post-delivery.
  • Products returned without their original tags, labels, or packaging.
  • Requests raised after the strict 7-day exchange window has closed.
  • Products secured during sales, clearance events, promotional campaigns, or limited-edition drops (unless the product received is officially damaged, defective, or incorrect).

The Fine Print

  • Only one exchange is permitted per order. No exceptions.
  • All exchange and refund requests are subject to final verification and approval by Cadenza.
  • We reserve the right to reject any request if the returned product fails to meet our eligibility criteria.
  • In the event of any dispute regarding a product's condition or eligibility, the final decision rests solely with Cadenza after a physical inspection of the returned garment.