Support Line & Grievance Protocol

The Frequency

Got an issue with the drop? The archive team is listening.

• Email: support@cadenza.co.in
• Hours of Operation: 10am–6pm Closed on Sundays & govt. holidays
• Response times may vary during high-traffic Drop Days.

Grievance Format:

To expedite your resolution, all support requests must include the following:

• Full name of the customer.
• Order ID and specific product details.
• Nature of the issue (e.g., size exchange, defect).
• Unboxing video or photographs for validation (mandatory for damage or defect claims).